{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Buzz ","title":" University Credit Union saved $2M in 1 year with AI-powered bot ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c2d5e65c\"></iframe>","width":"100%","height":180,"duration":920,"description":"CEO offers advice for virtual assistant startup \r\n\r\nUniversity Credit Union saved nearly $2 million in expenses and revenue gains in the first 12 months after launching its artificial intelligence (AI)-powered virtual assistant Royce in August 2020. \r\n\r\nThe savings easily amounted to more than the cost of the technology and allocations made to support the bot, says David Tuyo, president and CEO of the $1.1 billion Los Angeles-based credit union, in this episode of “The Buzz” podcast.  \r\n\r\nTuyo now encourages other banks and credit unions to embrace AI-powered bots. ","thumbnail_url":"https://img.transistorcdn.com/ACPInZqu9KDzgjBrGs-JxU4mAR_XSEVqA9TnhENGN10/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xMTNi/OWQxYjg2ZmNhMWM0/MjJkYjQwZTYwODAx/ZGEzNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}