{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI","title":"How To Spend Less Time On Client Calls While Managing Retainers With Parker Stevenson","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c3b5268f\"></iframe>","width":"100%","height":180,"duration":2601,"description":"Today, I talk to Parker Stevenson, co-owner of Evolved Finance, a bookkeeping company that specializes in online businesses. I talked with him about how he and his business partner, Corey Whitaker, buck convention and deliver their monthly bookkeeping service without having regularly scheduled calls.\r\n\r\nThe key takeaways:\r\n\r\n- How Parker’s project to change the client-meeting paradigm has evolved over that last year\r\n- Niching down to make it easier to build out operational practices \r\n- Experimenting with a training resource library and group office hours\r\n- Getting to know clients and their needs as a better way to deliver value than getting mired in weeks of calls\r\n- The challenges of transitioning from typical client meetings to group calls\r\n- The impact that moving away from regular client calls has had on a business’s operational capacity","thumbnail_url":"https://img.transistorcdn.com/HRs9DZmBS3RQgcFBs6ru_0TP86Ifi_bbNBqTrnI3FJc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZDVk/NjE1YzQyMDkzZWI5/ZTg4MjdjNzIwODc5/ZTdjZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}