{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Parenting at Work","title":"Lisseth Zouhbi, CHRO at Child Care Resource Center","html":"","width":"100%","height":180,"duration":1339,"description":"From Five-Star Hotels to Childcare Nonprofit: Authentic HR and Real-World Benefits\nSummaryWhat happens when a luxury hospitality veteran applies a five-star service mindset to a mission-driven workforce? Lisseth Zouhbi, Chief Human Resources Officer at the Child Care Resource Center in California, shares how she translates decades in brands like Rosewood, Langham, and Fairmont into an employee experience that truly supports working parents and frontline providers. Lisseth explains her “experience lens” for HR—designing for both employees and the families they serve—and how research, clear communication, and agility help her team meet real childcare needs around cost, access, and misaligned schedules. She unpacks her pivot from hotels to nonprofit during COVID, CCRC’s rapid growth, and her transformational leadership style grounded in psychological safety, individualized development, and the belief that “life happens.” Expect practical insights on building benefits that match real life, enabling authenticity at work, and creating cultures where caregivers can thrive without fear.\nTimestamps[00:45] – From five-star hospitality to mission-driven HR: why Lisseth made the pivot[01:51] – The “experience lens”: designing for employees and the families they serve[03:45] – Career shift during COVID and scaling CCRC through rapid growth[04:56] – Dual-career parenting, support systems, and managing the juggle[07:17] – Authenticity at work: what to share and why it builds trust[08:55] – The childcare gap: cost, access, and misaligned hours with work[16:19] – Transformational leadership: individualized development, agility, and “life happens”[20:51] – Creating psychologically safe cultures so caregivers can ask for help\nTakeaways- Design benefits and schedules around real childcare realities—cost, access, and hours—not assumptions.- Build communication norms that reduce fear of retaliation and invite early, candid conversations.- Individualize development plans; learn each...","thumbnail_url":"https://img.transistorcdn.com/Xuk_bBiG6j3JtB5Arbb67-xPOyZS4LiSd5Jx6gnqEwY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wOWE3/ZGNlODU4ZTc5ZjQw/NDM3ZjhmODUxZThj/MmE0My5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}