{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Modern Manager","title":"13: Essential Communication Skills","html":"","width":"100%","height":180,"duration":1035,"description":"As managers, we’re constantly communicating with others by email, chat, phone, and in meetings. We share instructions, feedback, praise, and gratitude. We provide information, ask questions, and offer suggestions. In this episode, we discuss the communication skills every manager (not leader) needs.\r\n \r\nGet the free mini-guide to help you improve your communication.\r\n \r\nJoin the Modern Manager community to get the full guide to effective communication and many more resources to support your learning journey.\r\n \r\nSubscribe to my newsletter to get episodes, articles and mini-guides delivered to your inbox.\r\n \r\nRead the article based on this episode: 5 Communication Skills to Make You a Rockstar Manager\r\n \r\nKey Takeaways:\r\n\r\nShare the right information at the right time. \r\nProvide clarity and be direct. What actions should the person take? What should they do with this information?\r\nProvide context so the person understand 'why' not just 'what'.\r\nCheck for understanding. Avoid asking 'yes or no' questions like 'does that make sense?' which can make someone feel embarrassed that they don't understand. \r\nListen actively, respond to cues from the other person.\r\nMatch the medium to the content. Consider which mode of communication - email, chat, meetings, etc - will be the most efficient and effective at delivering the message.\r\nSay what needs to be said, even if it's hard. Give feedback, share unpopular opinions and speak up.\r\n\r\n \r\nGet it touch! Email me at mamie@mamieks.com","thumbnail_url":"https://img.transistorcdn.com/vh03-o0OUKG7JnFjtDqtJmV0y385f5sQOifebswPa_E/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQzNjM5LzE2OTA1/Nzg4MDYtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}