{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"Making Room for Others - Carl Long - Defining Hospitality","html":"","width":"100%","height":180,"duration":4175,"description":"In this episode, Dan sits down with longtime industry counterpart Carl Long for a conversation twenty years in the making. They dig into how relationships compound like interest, why hospitality has resisted disruption from AI, and the vocational program Carl helped build at Richardson High School that's giving students a debt free path into the industry. It is a candid, reflective talk about risk, trust, and what actually keeps people in this business for the long haul.\n\nAbout the Guest: \nCarl Long is CEO of PMI and PMI Tribal Services, with more than two decades of experience in hospitality purchasing and project management spanning India, Latin America, and major hotel, casino, and senior living projects across the US. He sits on the board of the Indian Gaming Association, serves on the AHLA Design and Construction Committee, and is the past president of ISHP. He is also breaking ground on his own hotel development this year, adding developer to an already impressive resume.\n\nChapters:\n00:00 Spy Joke and Mission\n00:46 Meet Carl Long\n02:07 Project Years and Perspective\n04:32 Defining Hospitality\n05:57 Building Their Own Hotel\n07:28 Balancing Kindness and Deadlines\n10:50 Relationships Over Transactions\n17:38 Trust Erosion and Overdocumentation\n28:58 Disruption AI and Last Mile\n36:20 AI Meets Reality\n38:12 People Over Process\n38:49 Hospitality Career Lab\n39:58 Richardson High Program\n42:28 Building A Hotel Lobby\n45:13 Opportunity Without Debt\n47:21 Connection Beats Remote\n53:59 CapEx And Renovation Cycle\n01:05:19 Future Of Relational Hospitality\n\nQuote of the Show: \"Those relationships, they have to start somewhere. It comes over time, it comes over effort, and when you do that, relationships are what make great projects easy to move ahead.\" - Carl Long\n\nBuilding a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.\n\nLinks:\nSubscribe:...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}