{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"In Good Companies","title":"Nobody Panic: Dos & Don’ts of Crisis Management, with Sydney Isaacs","html":"","width":"100%","height":180,"duration":1871,"description":"In our world, it's not a question of if but when a crisis will strike. In 2023, 96% of businesses experienced emergencies, but only one in five companies were prepared to take action. So in today’s episode, we’re learning to expect the unexpected with the help of our guest: Sydney Isaacs.\n\nSydney is a Managing Director for H/Advisors Abernathy, a communications advisor with one of the leading crisis management firms in the U.S. Far beyond PR strategy, Sydney has spent the last two decades handling and preventing crises like workplace misconduct, product recalls, cybersecurity attacks and physical disasters. \n\nSo today, Sydney helps us come up with action plans to handle many business crises. Together, we learn how to build efficient teams of first responders, spot crises before they occur and prioritize the right course of action to fix imminent issues. We also unpack how trust, emotion and communication influence crisis prevention and recovery.\n\nSo keep calm and tune into this week’s episode. With Patrick and Sydney, you’ll learn to weather every storm.\nHighlights:\nWhat is a crisis? (3:09)\nA flexible approach to crisis management (5:14)\nWhy actions speak louder than words (8:11)\nFight or flight: handling human emotions in a crisis (10:00)\nDifferentiating transparency, honesty and forthrightness (11:49)\n“In a crisis, we want to be boring” (13:17)\nWhen trust interacts with crisis management (14:35)\nPeople believe in what they see (16:09)\nHow to assemble a crisis management plan (18:53)\nThe importance of proof-testing your plan  (21:37)\nQualities of a first responder (23:13)\nCrisis management and social media (26:54)\nBuilding reputation as crisis prevention (29:12)\n\nLinks:\nCadence Bank Website\nCadence Bank X (Twitter)\nCadence Bank LinkedIn\nH/Advisors Abernathy Website\nSydney Isaacs LinkedIn \nPwC’s Global Crisis and Resilience Survey 2023\nWhy A Business Crisis is A Catalyst for Experimentation\n\nFeedback:\n\nIf you have questions about the show or topics you'd like...","thumbnail_url":"https://img.transistorcdn.com/XzrhyPQL4G1LxZ2ZGulAzOrcYh6dTHctf2s1IcGnWew/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzI1NDgxLzE2NjQ5/ODQyNzktYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}