{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Harald’s Curious Corner","title":"Why Traditional Training Fails Frontline Teams","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c810923b\"></iframe>","width":"100%","height":180,"duration":4264,"description":"In this episode, JD Dillon, author of The Frontline Enablement Playbook, shares why frontline employees need a fundamentally different approach to learning, enablement, and performance support. He explains why traditional training often clashes with the realities of frontline work, how L&D teams can connect their efforts to operational outcomes, and why the goal should be helping people become capable and confident on the job.\nWe also discuss why frontline managers are critical to performance. JD explains how operational pressure shapes their priorities, why corporate programs often break down at the manager level, and how enablement teams can build stronger support around real workflows. They explore frontline technology, learning in the flow of work, local culture, continuous listening, and why making a manager’s job easier can unlock better employee and business outcomes.\nSome curious takeaways:\nConnect frontline enablement directly to operational and business outcomes\nDesign support around the realities and priorities of frontline managers\nBuild learning into the workflow instead of pulling people away from the job\n\nEpisode highlights:\n(00:00) Welcome to Harald’s Curious Corner\n(01:40) 2.7 billion: 80% of the workforce is frontline\n(02:34) Why L&D overlooks the frontline workforce\n(06:27) Why it's so hard to support frontline workers\n(09:57) Labor hours and the franchise challenge\n(11:34) Business models that invest in frontline execution\n(14:44) The \"enshittification\" of customer experience\n(17:18) Proving top-line value to CFOs and CEOs\n(20:43) Stop saying \"learning\" to your stakeholders\n(31:31) The book's 12 authentic frontline stories\n(34:35) The frontline hierarchy of needs\n(38:49) Why frontline managers are the most important people\n(55:11) \"I want spandex, not concrete\": building tech for frontline\n(1:04:41) Magic wand: three things to eradicate and replace\n\nConnect with the guest:\nJD Dillon on LinkedIn: https://www.linkedin.com/in/jddillon/\nExplore...","thumbnail_url":"https://img.transistorcdn.com/FG-8Qa20DpR75migQzJyOrVTLX_iP1P41938xDc_r1c/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xODkz/ZDhjYjM5YTA1NDk0/MjM0ZDVkNzIzNzU2/YmUyNi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}