{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Human Element | CHRO & HR Leadership Podcast","title":"Raising the capability bar for OTG's $140M airport leaders","html":"","width":"100%","height":180,"duration":1753,"description":"Summary\nAlan House, Chief People Officer at OTG Concessions Management, runs HR for a hospitality business with more than 350 restaurant and retail locations in North American airports and more than 5,000 crew members. Some of those airport operations are $100 million-plus businesses on their own, which is why his current work is about raising the capability bar for the leaders who run them.\nAlan walks host Barb Bidan through what an airport director actually owns, the capability assessment OTG built to define great performance beyond the numbers, and how he measures an HR business partner: by the quality of the decisions they help leaders make. He closes with where his team's time goes once agentic AI takes the manual work, and the one business metric he wishes every HRBP understood. For CHROs, HRBPs and operating leaders in frontline businesses.\n\nChapters\n00:00 Meet Alan House, Chief People Officer at OTG\n01:56 Why frontline hospitality businesses pull him in\n04:33 What surprised him about airport operations\n07:55 Capabilities and getting the right managers in place\n10:03 The airport director as a $140 million business leader\n15:08 Capability assessments that create clarity\n20:30 Great HR partnership starts with trust\n25:05 What AI gives back and the people-first culture\n27:14 Lightning round: adaptability, AI in 3 years, the metric HRBPs miss\n30:59 Takeaways and Alan's final word\n\nTakeaways\n- HR credibility is built when operational leaders see you understand their metrics: labor cost, productivity, turnover, guest experience, safety and profitability.\n- An airport director runs a standalone business of up to $140 million and 70 locations, so influencing and aligning people matters as much as financial expertise.\n- Capability assessments name the exact behaviors that define top performers and turn \"be a better leader\" into an action plan on the two biggest gaps.\n- OTG is folding 8 leadership capabilities into 2027 performance objectives with quarterly...","thumbnail_url":"https://img.transistorcdn.com/wSIM9OmCufT8YpGEujarJtAuPaEl6gUX3MEhrYkOqWs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS84NzE0/YmEwNTBhMjA4NDk1/NTViOTczNmY3Yjlj/MmVmNS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}