{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Software Delivery in Small Batches","title":"Incidents & Operations with Dan Slimmon","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c8fbb991\"></iframe>","width":"100%","height":180,"duration":3708,"description":"In this episode, Adam welcomes Dan Slimmon, an experienced Site Reliability Engineer (SRE) to discuss aspects of incident response and troubleshooting in software engineering. Dan explains his methodology for clinical troubleshooting, the importance of maintaining a common mental model, and techniques for leading effective incident response efforts. They also delve into the value of continuous ops reviews and ongoing mental model updates to prevent issues, emphasizing the need for structured processes and effective communication.Want more?🚀 New listener? Start with the introduction.🎁 Enter the FREE giveaway for a copy of \"Release It!\"🧭 Get the Small Batches Way guide to software delivery excellence 🥋 Software Kaizen: My One-on-One System for Engineering Leadership🧑‍🎓 Dan's course on leading incidents (Code SMALLBATCHES24 for 24% off!)Chapters","thumbnail_url":"https://img.transistorcdn.com/Xgcr3aQkRxw3BQPidtmv3X-8L8u5B8EPRF0oqcZGwmg/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/Lzc3MDgvMTU5MjYy/Njg2Ny1hcnR3b3Jr/LmpwZw.webp","thumbnail_width":300,"thumbnail_height":300}