{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 178 - Working Remotely In Automotive Repair With Kyle Buenger and Kasia Thompson","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/c9ddb2b0\"></iframe>","width":"100%","height":180,"duration":3514,"description":"In this episode, Lucas and David are joined by Kyle Buenger and Kasia Thompson at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). They discuss the dynamics of successfully working remotely in an auto repair shop. Kyle explores the intricacies of hiring skilled technicians to manage the workload efficiently, emphasizing the importance of a multi-skilled crew. Kasia discusses her remote work experience and highlights the integration of technology like cameras and translation apps to improve communication and productivity.\n00:00 Remote advice service amid client distractions, skepticism.\n03:21 Time difference affects my work schedule slightly.\n08:22 Workflow delays due to approval and authorization.\n11:56 Few people walk in for random inquiries.\n16:10 Husband looking for new job, may relocate.\n18:29 Challenges managing customer contact and estimates daily.\n22:25 Eds avoid mundane tasks, enjoy only fun.\n24:40 Busy schedule in automotive repair shop.\n26:42 Multitasking is ineffective, women may excel at it.\n32:46 Midas store owner from Minneapolis dies suddenly.\n34:15 Unclear story about lung cancer and treatment.\n36:36 Recognition of exceptional abilities and dedication.\n41:43 Shop performed well, being hub, chaos.\n44:44 Efficiency in tech scheduling maximizes shop revenue.\n46:42 Phones set up with soft and desk phones.\n52:31 Advantages of push-to-talk radios in workplace.\n53:39 Phone overheated, had to cool in fridge.\n56:18 Shop closes for lunch break at 12.","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}