{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Bootstrapper's Paradise","title":"Maximizing The Impact Of Your Product Feedback","html":"","width":"100%","height":180,"duration":170,"description":"I share my preferred cost-effective tools for capturing early feedback for your B2B SaaS then what you should do with the feedback and when.\nLaunch your own profitable B2B SaaS for less than $750 - https://nxtstep.io/b2bsaas\nEpisode Transcript\n Hey folks, Sean here and today what I wanna talk to you about is want to start doing with the feedback once you start getting it. Now that usage is ramping for your B2B SaaS. So I've incorporated a couple different ways to capture feedback, and if you haven't done this yet, but you haven't active SaaS application with users actively engaging with it, you need to add a few.\nThat way you can start getting feedback asynchronously from their usage, good, bad, and otherwise, which will inform what you might do with the product next. Two tools that I have incorporated, both of which have been helpful and are relatively low cost or no cost, depending on how much you use them, is Hot Jar and talk Talk as in T A W K talk is a chat tool, so that'll enable folks to engage with any of your support or send you notifications if support is unavailable.\nThat tool is free and also has a mobile component so you can get notifications, your phone if you're out and about, which is also convenient. And then Hot Jar is an analytics tool which incorporates a bunch of different pieces of feedback, which I all find very helpful. It has screen recordings. It has heat maps.\nIt also has the ability to capture survey responses as well also. So I've configured both of those for my podcasting tool, and I'm starting to get feedback, starting to get good feedback. Something I've been getting more recently is related to how the tool works and what users might like to see, instead of how it works by default at the moment.\nSo they're looking for some advanced options. Now, one of the things that I'll caution you with here is, As you're starting to collect feedback, don't necessarily feel the need to incorporate every little feature exactly how it's requested...","thumbnail_url":"https://img.transistorcdn.com/B0rBF_s0upJdRqXoy4_4rHlfSlZONOaHnrUmmpOi708/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kYmIx/MTMxNTExY2VjZjIz/NjEzNWFhNmI4OGZl/ZDliMy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}