{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 277 - Building Better Workflows and Navigating AI With Ash Kaplan of Golden Hour Garage","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/cc9097e0\"></iframe>","width":"100%","height":180,"duration":3865,"description":"In this episode, Lucas and David are joined by Ash Kaplan, owner of Golden Hour Garage. Ash shares her journey growing up in the automotive industry, how she built her niche helping struggling shops streamline workflow, and why process consistency is essential for shop success. The conversation also explores the impact of AI and automation in automotive repair, emphasizing the ongoing need for human expertise and genuine customer relationships.\n00:00 Visual calendar time zone issue\n10:32 Building workflows for struggling shops\n12:27 Finding a solution for consistency\n17:50 Explaining the company name\n25:15 Documenting a car recall dispute\n30:36 Employee motivation and compensation issues\n32:59 Overcoming belief in others\n39:15 Lessons on gullibility from father\n47:26 Weekly and Quarterly Accountability Meetings\n52:34 Building internal talent for growth\n56:56 Discussing AI sustainability issues\n59:31 AI's Impact on Job Markets\n01:07:20 AI in automotive service shops","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}