{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"Frictionless by Design - Drew Stuart - Defining Hospitality","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/cc93555f\"></iframe>","width":"100%","height":180,"duration":3423,"description":"What if the best sign of great hospitality is that nothing ever gets in your way? Dan Ryan sits down for a live recording of Defining Hospitality, set in a podcast studio tucked inside a former 1930s sandwich shop at Rockefeller Center. The conversation moves from frictionless guest experiences to the habit of saying “we” instead of “I,” with stops along the way for world building, big stakeholder rooms, and the fears that grow as a business does. It’s candid, funny, and built on a friendship that came before any business did.\n\nDrew Stewart is an architect, interior designer, and occasional developer, and a founding partner and director of construction and development at INC Architecture & Design. He has spent 20 years growing the New York studio into a powerhouse, earning a spot in the Interior Design Hall of Fame along the way. His work includes the TWA Hotel, 1 Hotel Brooklyn Bridge, and the Atlas Hotel at Harvard, and he is celebrating the milestone with a monograph, Us Is More, hitting shelves TODAY October 14th.\n\nChapters:\n00:00 Why Hospitality Matters\n00:35 Meet Drew Stewart\n01:22 Recording at Rock Center\n03:00 A Designer’s Eye for Detail\n04:09 Defining Frictionless Hospitality\n05:44 Managing Mega Projects\n11:19 Tech That Aligns Stakeholders\n14:52 Hall of Fame Moment\n19:07 Us Is More and The Book\n34:38 Spending Your Own Money\n35:10 Fine Tuning Design Value\n35:54 New Empathy For Developers\n37:06 Entrepreneurship And Risk\n38:04 Fear Grows With Success\n39:08 TWA And World Building\n41:06 Rockefeller Concourse Redesign\n47:29 Building 1 Hotel With Barry\n50:51 Book Future And Farewell\n\nQuote of the Show:\n“Having creative, thoughtful people across the table turns out to be the single most important thing about any project.” - Drew Stuart\n\nBuilding a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.\n\nLinks:\nSubscribe: https://www.youtube.com/@defininghospitality?sub_confirmation=1 ...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}