{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Sleep Matters Podcast","title":"Climb the Learning Ladder With Dr. Mark Murphy","html":"","width":"100%","height":180,"duration":2435,"description":"In this episode, Dr. Elliott and Jason Tierney sit down with Dr. Mark Murphy to discuss the skill no one wants to talk about that goes ignored at your detriment: communication.\nDr. Murphy has spent more than 30 years in dental sleep medicine, from teaching alongside Dr. Keith Thornton at the Pankey Institute to practicing in Michigan, working in education, and helping launch a sleep program at the University of Detroit Mercy School of Dentistry.\nThe conversation centers on Dr. Murphy’s “learning ladder,” a framework for helping patients move from being unaware of a problem to understanding it, becoming interested in it, building trust, and eventually deciding what to do next.\nToo often, dentists identify a concern and immediately jump to the solution. They explain testing, treatment, or devices before the patient fully understands why the issue matters. Dr. Murphy explains why better conversations begin with questions, listening, and helping patients discover the concern for themselves.\nThis episode also tackles the discomfort many dentists feel around selling. The hosts argue that presenting a meaningful health solution is not pressure or manipulation. When communication is rooted in care, the goal is not simply to close a case. It is to help someone make an informed decision that may improve their health.\nWhat’s on the Menu\nDr. Murphy’s career journey and lessons from dental sleep medicine\nBridging the gap between clinical expertise, communication, and business leadership\nBuilding patient trust through education, questions, and the Learning Ladder\nImproving case acceptance through needs-based conversations\nStrengthening physician relationships and team performance\nThe Learning Ladder\nDr. Murphy describes a series of steps patients move through before they are ready to accept a recommendation:\nUnaware: The patient does not recognize the concern.\nAware: The patient begins to understand that a problem may exist.\nInterested: The patient wants to know more about how...","thumbnail_url":"https://img.transistorcdn.com/52Qaaw05xuFHPCIyraqjh64o9mT1jbe9VlOf6cHLHwE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zMzg4/ZGE2MTI3YzQwNTcw/ZTRjYjBkNjBkZTZl/NTEyOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}