{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"SubscriptionX - The Subscriptions Economy in Retail and eCommerce","title":"SubscriptionX 2024 - Victorinox ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/ce75447a\"></iframe>","width":"100%","height":180,"duration":1568,"description":"Desi Reuben-Sealey, Senior Manager UX, Victorinox (Swiss Army Knife) joins Katie and Michael in the booth for a look at the importance of user experience - whether that is in a physical store; a direct-to-consumer offering or a subscription service.\nDiscussion points in this episode: How can retailers ensure high quality user experience across multiple touch pointsWhy excellent and on-going customer service is key to a legacy brand The part brick and mortar stores have to play Desi’s taste in watches Behind the microphones:\nDesi Reuben-Sealey, Senior Manager UX, Victorinox:https://www.linkedin.com/in/desireubensealey\nMichael Smink, Strategic Growth Lead EMEA, Chargebee:https://www.linkedin.com/in/michael-smink/\nKatie Searles, Editor, InternetRetailing and DeliveryX:https://www.linkedin.com/in/katie-searles-522451132/","thumbnail_url":"https://img.transistorcdn.com/i9tFn54vz-AU-rezlqkgo7UTkFtp3tpiPQw7-s27G4Q/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ODBk/ZTkwNjhiNzFhOTNh/NjlmN2U5ZWVlYTM5/NzgzZi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}