{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Founder Views - SaaS, Business, and Beyond","title":"How Our Support Dept. Maintains a Perfect CSAT Score","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/cf8a5e70\"></iframe>","width":"100%","height":180,"duration":365,"description":"Throughout the years, we’ve tried and tested dozens of support desks, knowledgebases and live chats, in an effort to make our support process more efficient. I’m proud to say, that I think we’ve finally nailed our support process, which has resulted in a consistently near perfect CSAT, hundreds of organic reviews from happy clients on social media, and a steady stream of referrals.\n\nIn this episode, I discuss 5 tips that have helped us maintain a perfect CSAT score.","thumbnail_url":"https://img.transistorcdn.com/e9JVeZccbAO7JBcyfBMExsVR_7QzRpt8Q_5HYvYzMP0/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yOTYw/Y2MxNDI3MDhjMmEw/NmM5YTFkNmJlNjNk/YjQwYy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}