{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Buzz ","title":"Bank of America’s head of digital speaks on bank’s AI strategy ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/cffdca4d\"></iframe>","width":"100%","height":180,"duration":884,"description":"Bank of America invests about $4 billion annually in AI and other technologies to keep up with the needs of its clients.  “AI at the bank … touches everything we do,” Nikki Katz, head of digital at Bank of America, tells FinAi News on this episode of “The Buzz” podcast. Katz leads a team of designers, data scientists, product managers and others who meet the needs of the 59 million clients accessing the bank through its digital channels — its website, mobile app, and its AI-driven assistant Erica. “We make over a thousand different enhancements to [the digital experience] every year,” she says, noting, “We’re constantly tuning Erica.” Erica adoption continues to grow as it is continuously iterated. The latest stats: About 50 million clients have used the AI assistant; Clients have engaged with Erica for almost 19 million hours; and  Erica has had over 3 billion interactions. Listen as Katz discusses how her team approaches emerging technology and the application of AI across digital channels at the bank. ","thumbnail_url":"https://img.transistorcdn.com/ACPInZqu9KDzgjBrGs-JxU4mAR_XSEVqA9TnhENGN10/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xMTNi/OWQxYjg2ZmNhMWM0/MjJkYjQwZTYwODAx/ZGEzNC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}