{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Connected with Experian","title":"Why AI Needs Brakes, Not Just an Engine with Matthew Higham","html":"","width":"100%","height":180,"duration":1782,"description":"\nIn this episode of Connected with Experian, Waseem Merza speaks to Matthew Higham, Chief Digital and Technology Officer for UK and Ireland at ServiceNow, about what it takes to move AI from promising pilots to secure, scalable business transformation.\n  \nFrom agentic AI and data foundations to governance, accountability and workforce change, the conversation explores how organisations can build AI into the heart of their workflows without sacrificing trust, transparency or human oversight. Matthew explains why pilots often fail to scale, why organisations should focus on complex but low-risk processes, and how connected, well-governed data can help AI agents make better decisions.\n\nThe discussion also looks at the risks of increasingly autonomous systems, including how organisations can set guardrails around agents, policies and data access. Matthew shares why AI should not be treated simply as a cost-cutting tool, and why its greatest potential lies in creating better services, new opportunities and more human-centred outcomes.\nIn this episode:\n\nHow organisations can move from AI pilots to scaled transformation\n Why many AI pilots fail when introduced into complex, siloed businesses\n The difference between generative AI and agentic AI\n Why AI agents need connected, contextual and well-governed data\n How knowledge graphs and virtual data products can support agentic AI\n Why governance is essential for innovation to move faster\n How guardrails can manage agent permissions, tools, policies and data access\n The importance of transparency and accountability in automated decision-making\n Why organisations need visibility into how AI systems reason\n How platforms can orchestrate agents across complex workflows\n Why businesses should look beyond AI-led cost reduction\n How investment in people, skills and trust can support long-term AI growth\n Why human-centred design should remain the measure of AI success\n Practical first steps for becoming an agent-ready organisation...","thumbnail_url":"https://img.transistorcdn.com/Z0UtwASW1MWFnYF5c5ELtoyuKqI1CtDIsmOx0fm4eZQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85ZGUx/YjQwOTNkNzAxMzVm/MTE3ZjUxZDdhMDY3/YzUyZS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}