{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"FinAi Podcast","title":"How voice data can reduce fraud and ease customer friction ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/d2528f38\"></iframe>","width":"100%","height":180,"duration":1358,"description":"14% say they’d rather be stuck in traffic than reset a password \r\n\r\nSixty-three percent of respondents to a recent survey think resetting their password is a huge inconvenience and 14% would rather be stuck in rush-hour traffic than reset their password.  \r\n\r\nAnd ironically, at one institution, fraudsters were able to pass knowledge-based question barriers 92% of the time, while actual customers correctly answered the questions only about 48% of the time, according to a survey by voice-based security, identity and intelligence platform provider Pindrop. \r\n\r\nThese password challenges create a problem for the organizations that use them while not solving for fraud, contends Amit Gupta, vice president of product management, research and engineering at Pindrop, in this episode of “The Buzz” podcast. ","thumbnail_url":"https://img.transistorcdn.com/aqzNoCHTsy3epsVxWTz2AauwsY7dGC-6lzZc5FA8nHo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zNjU0/NThkYjQwMTM1OGI5/MzNhMzM4OTM3N2Jl/NGE5NS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}