{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Brian Buffini Show","title":"S2E109 How to Delight Your Customers","html":"","width":"100%","height":180,"duration":1650,"description":"In today’s transactional society, entrepreneurs who consistently exceed their customers’ expectations will stand out and achieve phenomenal success. In this episode, Brian teaches why a positive focus on providing exceptional customer service builds a strong business culture, forges long-lasting relationships and creates a tribe of loyal advocates who refer.\n \n YOU WILL LEARN:\n·     Why you must fill the need.\n·     How to go the extra mile.\n·     How to make it extraordinary.\n \nMENTIONED IN THIS EPISODE:\nS1E87, The Unexpected Extras\n“The Emigrant Edge,” by Brian Buffini\n \nBranson, HBO docuseries\n \n“Raving Fans,” by Ken Blanchard\n \nNOTEWORTHY QUOTES FROM THIS EPISODE:\n \n“Delight your customers. That's the secret to success in business. No-one ever went out of business having millions of delighted customers.” – Warren Buffet\n \n“Poor customer service is the death knell for a business.” – Brian Buffini\n \n“One of the key ingredients to building trust is consistency.” – Brian Buffini\n \n“People don't get to talk much about great service, so give them something to talk about.” – Brian Buffini\n \n“It's easier today than ever before to get a fan. It's easier today to delight your customers, because so many people are just trying to meet the basic needs.” – Brian Buffini\n \n“Focus your mind on delighting your customers, and you'll have a delightful business.” – Brian Buffini\n Hosted on Acast. See acast.com/privacy for more information.","thumbnail_url":"https://img.transistorcdn.com/m5B0llY7ekKl53h28ktmmn2AabixuxyNYwYpc36cdZ8/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lNDI0/ZjA3NmExYzllMTNi/OTU4YzY3NzIwNGM0/ODU2Ni5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}