{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Social Housing Podcast","title":"How Platform Housing Are Gearing Themselves Up To Provide A Top Tier Service For Their Customers In A Post-Pandemic Era | Episode #016","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/d2bd7046\"></iframe>","width":"100%","height":180,"duration":2013,"description":"Like every Housing Association over the last 18 months...\r\n\r\nPlatform have been faced with some monumental challenges.\r\n\r\n❌ Backlogs of repairs.\r\n\r\n❌ Backlogs of voids.\r\n\r\nDuring this podcast conversation, Lewis Murray is joined by Marc Mayall (Operations Director at Platform Property Care) to discuss Platform's road to recovery post-pandemic.\r\n\r\nDiscussing areas and topics like:\r\n\r\n✅ How Platform are tackling their backlog of repairs/voids.\r\n\r\n✅ How Platform developing their apprenticeship program and why Marc believes that will be one of the key's to that road to recovery.\r\n\r\n✅ How Platform are gearing themselves up to provide a top-tier service for customers in a post-pandemic era.","thumbnail_url":"https://img.transistorcdn.com/8DGIseYzI0vwcb0Py5kWJBLBJcrjCL0m3-H35531E8E/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzE2MDEwLzE2Nzg4/Nzg4MTAtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}