{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Survive: Essentials for C-Store Assistant Managers","title":"Keeping the Store Running Smoothly: Conflict Resolution & Performance Management","html":"","width":"100%","height":180,"duration":1879,"description":"Survive - Episode 56 Guide\n\nMastering Conflict Resolution & Performance Management: Essential Skills for Assistant Managers\n\nHost: Mike Hernandez\nSeries: Survive from C-Store Center\nDuration: 31 minutes\nEpisode Description\n\nReady to take your leadership skills to the next level? In this essential episode of Survive, host Mike Hernandez dives deep into two critical skills every successful assistant manager needs: conflict resolution and performance management. Learn how to transform workplace challenges into opportunities for growth and build a stronger, more engaged team. Whether you're dealing with employee disputes, customer conflicts, or performance issues, this episode provides practical strategies you can implement immediately.\nWhat You'll Learn\n\nProven techniques for identifying and resolving common workplace conflicts\nEffective de-escalation strategies for tense situations\nStep-by-step approaches to performance management and employee development\nHow to deliver constructive feedback that drives positive change\nMethods for building a culture of accountability and continuous improvement\nKey Segments\n\nUnderstanding Workplace Conflicts (15 min) Common sources of conflict in convenience stores\nDifferent types of workplace disputes\nWhy early intervention matters\nImpact of unresolved conflicts on store operations\nConflict Resolution Techniques (15 min) Professional de-escalation strategies\nThe three-step approach to conflict resolution\nHandling difficult customer interactions\nSupporting your team through conflicts\nPerformance Management Essentials (15 min) Setting clear expectations for your team\nRecognizing and rewarding good performance\nEarly identification of performance issues\nDocumentation and follow-up strategies\nBuilding Team Excellence (15 min) Creating a culture of accountability\nEffective coaching and feedback techniques\nTurning around underperforming employees\nReal-world success stories and case studies\nPerfect For\n\nNew assistant managers learning to...","thumbnail_url":"https://img.transistorcdn.com/fp7lkIUjQuQcxJj-6T03P_9wyiw05RvWj0NL8FNLSew/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9jYzFk/Mzc2ZjM2OWEyZTk4/ZDQwY2Y5MDUxMTJj/YWI2Yi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}