{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 103 - Quitting The Business with Demeny Pollitt of Girlington Garage","html":"","width":"100%","height":180,"duration":5643,"description":"In this episode, recorded live at Vision KC 2023, David and Lucas sit down with Demeny Pollitt, the owner of Girlington Garage in South Burlington, VT.\nDemeny reflects on her entrepreneurial journey. She shares personal experiences, such as realizing she had been taken advantage of in the past and getting fired from her first job after graduation. \nDemeny also discusses safety inspections in Vermont, dealing with angry customers, and handling one-star reviews. She emphasizes the importance of having a moral compass in business and communicating effectively with others. Demeny also shares insights on taking time off to reflect and the value of writing things down.\nTopics covered:\nHow she realized she had been taken advantage of in the past. 4:02\nSafety inspections in the South. 5:54\nWhat happened to her when she got fired from her first job after graduation. 10:15\nHow to deal with the angriest customers. 15:09\nGlitter and fart spray. 20:03\nHow did you escape the accent of Vermont? 23:45\nYou need to take time off and figure your stuff out. 27:36\nThe challenges she faced when she felt like she was alone. 33:12\nOne-on-one with Rick White. 38:19\nWhat happens if the owner wants to change the name of the business? 44:57\nWhy do you have this expense line? 50:19\nOne-star reviews. 55:13\nThere’s nothing you can do or say to other people to combat what they believe to be true. 1:01:20\nIt’s not real if you don’t write it down. 1:06:26\nThe importance of having a moral compass in your business. 1:07:54\nThe importance of having a stern, matter-of-fact voice. 1:14:30\nThe biggest thing is you have to communicate. 1:27:14","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}