{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dive: Foundations for C-Store Sales Associates","title":"Company Policies and Best Practices","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/d7034791\"></iframe>","width":"100%","height":180,"duration":996,"description":"Dive from C-Store Center - Company Policies and Best PracticesEpisode 31 Duration: 17 minutesJoin host Mike Hernandez as he transforms age-restricted product sales from routine compliance into community protection mission. Through powerful real-world stories—including Mike's distinguished gentleman lesson on Elm Street, Sarah's fake ID discovery downtown, Mark's zero-tolerance stand at Oakwood, Jessica's Challenge 25 surprise at North Street, David's expired ID catch at Central Park, Michael's pressure-resistance at Hillside, and Jessica's life-changing cigarette refusal at Maplewood—learn the policies, practices, and principles that make you a responsible gatekeeper protecting young people and building community trust.Episode OverviewMaster essential policy and practice elements:Golden Rule universal applicationAcceptable ID identificationZero tolerance enforcementStore-specific policy navigationID check art masteryThe Golden Rule: Card Everyone Who Looks YoungLearn to implement:Underage appearance verificationNo-exception policy adherenceGrandma-to-stranger consistencyAge perception awarenessMistake prevention protocolsReal Story: Mike's Distinguished Gentleman EncounterDevelop approaches for:Elm Street seasoned cashier experienceLate-sixties gentleman presentationCigarette carton transactionPolite ID request executionTaken-aback reaction navigationMike's Rule-Is-Rule ExplanationMaster techniques from:Regular customer recognitionApology-touch deliveryCompany policy explanationRegardless-of-appearance emphasisComplete understanding achievementMike's Golden Rule LessonCreate systems for:Looking \"way too old\" understandingLess ID carrying recognitionDriver's license retrievalSale completion successEveryone-leaves-smiling outcomeGolden Rule ImportanceImplement strategies for:Age perception deception awarenessConsistent carding practiceMistake avoidance assuranceResponsible sales guaranteeEvery-single-time commitmentAcceptable IDs: Your Bread and ButterEstablish...","thumbnail_url":"https://img.transistorcdn.com/zrZxScRcZFmn69MZIrXmmbPFetZsQRVzOB-QfZwX7Nk/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNDUy/YTkzYmMxZWViMjRk/ODBlODViZjVjYTBh/MzNlOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}