{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Changing The Industry Podcast","title":"Episode 271 - Training New Technicians and Building a Lasting Automotive Business With Charles Mitchell","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/d86695db\"></iframe>","width":"100%","height":180,"duration":3731,"description":"In this episode, listeners hear the story of a small-shop owner’s journey to purchase and grow TenPin Motors in Fort Atkinson, Wisconsin. The conversation focused on the challenges of transitioning from technician to owner, including finding and training quality staff. A key theme that emerged was the importance of building lasting customer relationships and delivering a superior client experience to stand out in a competitive market. The discussion also explored the realities and concerns of scaling to multiple locations, highlighting industry trends toward consolidation and the difficulty of maintaining quality and culture as shops grow.\n00:00 Buying the dealership\n08:21 Discussing small town expansion plans\n14:49 Transitioning from technician to business management\n16:35 Realizing the need to plan\n22:32 Creating a welcoming atmosphere\n27:13 Adjusting Services After Technician Left\n35:03 Focusing on customer care in auto shops\n40:14 Upgrading marketing and customer service\n45:41 Increasing Profit While Managing Costs\n49:17 Planning Future Business Growth\n53:24 Concerns about expanding quality\n01:00:47 Fostering positive industry growth","thumbnail_url":"https://img.transistorcdn.com/TmFutVBA2CXrbhzBSzhfJLpfqgewMMYGUnLcyfdNyvc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM3ODY2LzE2NzQw/ODM5MjItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}