{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Home Care Strategy Lab","title":"Focus More on Hours Per Client Per Week with Stephen Tweed ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/d8c2e96a\"></iframe>","width":"100%","height":180,"duration":1890,"description":"Live at HCAOA—30-minute conversation with Stephen Tweed, Founder/CEO of Leading Home Care\n\nHighlights\nStephen Tweed on LinkedIn\nleadinghomecare.com\nHome Care CEO Forum\nThe big metric: Hours per week = the currency of home care\nLesson common but more important: Hours per client per week = the health of the businessIt indicates:Where clients are coming from\nWhich referrals give the longest hour clients \nWhich referrals and clients have the longest length of stay and LTV\nHours per client per week + length of stay = $ value of the client\nNext comes: Hours per caregiver per week\n3 types of caregivers: professional caregivers (40-60/hrs a week), half-time professional caregivers (20-30 hours a week), part-time intermittent caregivers (come and go) \n4 levels of your ‘data stream’Level 1: raw data\nLevel 2: information \nLevel 3: knowledge \nLevel 4: wisdom \nClients and families want 2 things: reliability and continuity\nClients go through ‘5 phases of flow’: Phase 1: attraction\nPhase 2: conversion\nPhase 3: staffing\nPhase 4: caregiving \nPhase 5: collections \n2026 Future of Home Care Study\nSystem = process + people\nIf you do a task weekly in your business, you need to systematize it. \nApplying AI: the task, the internal systems, and the competitive ecosystem (differentiation) ","thumbnail_url":"https://img.transistorcdn.com/BziwCeOuZPn8ZIDSnaJhX58A32gVxQYfc1p3pxOzC3M/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kZWNm/ZmIxODk1YjI0Mjhk/OWE3NDJmN2I5M2Mz/YTRmNy5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}