{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Suite Talk","title":"Kindness and Creating Lasting Memories with Anne Golden at Pan Pacific London","html":"","width":"100%","height":180,"duration":2619,"description":"In this episode of Suite Talk, hosts Jade Evans and Declan Wale are joined by Anne Golden, General Manager of Pan Pacific London, and recently crowned Hotelier of the Year at the Hotel Magazine Awards.\nRecorded in one of Pan Pacific London's stunning suites overlooking the city skyline, Anne reflects on an extraordinary career journey that began as an \"accidental hotelier\" arriving in London with little more than a few hundred pounds and a need for accommodation. What followed was a lifelong passion for hospitality, people and leadership.\nAnne shares the lessons she's learned from decades in the industry, the evolution of leadership styles in hospitality, and why kindness, humility and emotional intelligence are more important than ever in a world increasingly shaped by technology. From building high-performing teams to creating unforgettable guest experiences, this conversation is packed with insight for anyone passionate about hospitality and leadership.\nKey Topics Include:✅ Anne's journey from Middlesbrough to leading one of London's most acclaimed luxury hotels\n✅ Why emotional intelligence is becoming hospitality's greatest competitive advantage\n✅ The leadership lessons that shaped her career and management style\n✅ Building a culture of kindness, trust and psychological safety\n✅ What winning Hotelier of the Year meant personally and professionally\n✅ How AI will impact hospitality and why human connection will remain essential\nFrom accidental beginnings to industry recognition, Anne's story is a masterclass in people-first leadership and the power of creating memorable experiences.\n🎧 Listen now to hear the full conversation with Anne Golden at Pan Pacific London.\n Read more episodes and hospitality insights at Hotel Magazine.\n\nKey Moments:00:00 - Anne's accidental journey into hospitality\n03:48 - Growing up in Middlesbrough and lessons in resilience\n10:12 - Arriving in London and falling in love with hotels\n18:20 - Learning leadership and overcoming early...","thumbnail_url":"https://img.transistorcdn.com/QV2gX02jcP3nksfFucKjrs7eq3jVJHHNRjH8gfrkiC0/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wM2Fi/YjVjMTRlZDVmZDEx/NWMzMzM4NzMzMjBl/ZTRjYi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}