{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Unchecked-In Podcast","title":"Overcoming Challenges in Hotel Tech Adoption | with Jacob Messina, CEO of Stayntouch","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/d9c2ab50\"></iframe>","width":"100%","height":180,"duration":1413,"description":"In this episode of The Unchecked-In Podcast, Bobby Marhamat sits down with Jacob Messina, CEO of Stayntouch, a cloud-native PMS helping hotels streamline operations and deliver exceptional guest experiences.Jacob shares insights from his journey across hospitality—from working in restaurants as a teen, to leading operations at Lowe’s Hotels and MCR Hotels, to now driving innovation in hotel technology. He dives into the real challenges hotel operators face with tech adoption, why independent hotels often outperform big brands in flexibility and guest experience, and how AI and automation can enhance—but not replace—the human touch in hospitality.What you’ll learn in this episode:How to approach hotel technology without fear of choosing the “wrong” systemThe balance between automation, AI, and personalized guest experiencesKey operational processes that drive the biggest impact on staff and guest satisfactionLessons learned from mistakes early in Jacob’s career and how they shaped his leadershipThe philosophy behind roadmap planning, prioritizing customer requests, and standardizationInsights on change management and making technology actually work for your teamLinks:Jacob on LinkedIn: https://www.linkedin.com/in/jacob-messina-b6361311Company Website: https://www.stayntouch.com/Connect with Bobby Marhamat:Website: https://bobbymarhamat.com/ Facebook: https://www.facebook.com/bobbymarhamat/LinkedIn: https://www.linkedin.com/in/bobbymarhamat/Instagram: https://www.instagram.com/bobbyhabaneroAI Hotel Revenue Management Software | TakeUpTakeUp: https://takeup.ai/LinkedIn: https://www.linkedin.com/company/takeup-ai/Instagram: https://www.instagram.com/takeupforhospitalityFacebook: https://www.facebook.com/takeupforhospitality YouTube: https://www.youtube.com/@TakeUp-for-hospitality","thumbnail_url":"https://img.transistorcdn.com/yf4O7zpPiSdQWyqw7a6NI7uqu1ocb6Jg5lKLgAddFW0/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kNzM2/MjZkZmNmM2ZiNDc0/NzBkMDFhNTMxMDUz/ZDgwMi5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}