{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"CX Nexus Podcast","title":"Episode 026 - Guest Speaker - Amy Kochert -  How She Took a Company Community from a Isolated Desert of Forgotten Souls to a Thriving  Community","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/da6e8381\"></iframe>","width":"100%","height":180,"duration":1439,"description":"Amy's first job was working from home, as a stay at home mom for many years. Then she started her second career in Customer Experience. Amy worked for Apple, where she learned how to drive and build a great customer experience, both online and offline. She took her experiences to Flexera.  She talks about how she redesigned the existing 2008 bulletin forum and brought it back to life with a better CX.  ","thumbnail_url":"https://img.transistorcdn.com/LI-gNuOJesAJNCH8-lKOiQTuHBl3_WOOy8KQQR27WQw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85YzE2/ZjBkMWJlN2Q5Yjg2/M2Q1ODdkY2M2NWJj/M2U4Zi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}