{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"HR Voices","title":"Valerie Capers Workman, CHRO at Empower Pharmacy","html":"","width":"100%","height":180,"duration":1188,"description":"The Human Last Mile: Empower Pharmacy’s CHRO on AI Fluency, Ethics, and HR Transformation\n\nSummary\nAI in HR isn’t about replacing people—it’s about redefining excellence and freeing humans to do higher-order work.\nValerie Capers Workman, Chief Human Resources Officer at Empower Pharmacy and author of two books on AI, shares how she’s leading company-wide AI transformation while rebuilding the HR tech stack with human-in-the-loop design.\nValerie tackles the real blockers—fear, security, ethics, IP, and inequity—and explains why “excellence now requires AI” and how leaders can communicate that without triggering defensiveness. She breaks down a practical operating model: use AI for task work, keep humans as the “last mile” decision-makers, and build AI fluency through structured, role-based training so no one is left behind.\nExpect candid stories, from coaching a team member past “AI is cheating” to using saved time for strategic thinking, plus how to set guardrails for sensitive areas like employee relations.\n\nTimestamps\n[00:45] – Guest intro: CHRO role at Empower Pharmacy and leading AI across HR and the business\n[02:16] – The real challenges: fear of replacement, ethics, security, and IP concerns\n[03:24] – Redefining excellence and leveling the field: reluctance, inequity, and access\n[06:16] – Coaching in practice: moving from “AI is cheating” to standout work—and time back\n[08:42] – What leaders must do: shift routine to AI to create space for strategic thinking\n[10:24] – Managing risk: automation misfires, ER sensitivity, and designing for control\n[11:48] – Design principle: human-in-the-loop “last mile” for all critical HR decisions\n[15:45] – Building AI fluency: pilot curriculum, company-wide training, and starting before perfect\n\nTakeaways\n- Design AI with humans as the last mile—keep judgment, empathy, and final decisions with leaders.\n- Build AI fluency by role; launch a pilot curriculum and scale it so no one is left behind.\n- Reframe AI as a performance...","thumbnail_url":"https://img.transistorcdn.com/ICj-SdAh1nzlUbpg9TUNmSjJhLHXAqS1LpGATLia9gE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wNmVk/YTIzMTQ5Y2RkMjQx/ZWUwNTFhMTE1Y2Nl/NGI5Yi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}