{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Everybody hates your brand","title":"Episode 63 - Talking the power of AI and Humanity in building Customer Experiences with Antti Kangaslahti","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/db394f63\"></iframe>","width":"100%","height":180,"duration":2626,"description":"In today's episode, we talk to Antti Kangaslahti. Antti is a customer experience expert with over a decade of experience in top London agencies across a breadth of industries, including FMCG, technology, finance, telecoms, aviation, and education.\n\nWe chat about the role of expectations in customer experience and the role of humanity in an industry increasingly obsessed with AI.","thumbnail_url":"https://img.transistorcdn.com/sLn2AfIcefVnGtICNSlvLyhz-70oRx9bwdf1gR-w62g/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8xMDA3/ZmI1Y2ZkZjZiY2M2/ZjE3NjExZjczYmIz/ZjRkOS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}