{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"START","title":"START: Seb Poole, Co-Founder & CEO, Modern “Secure AI for enterprise IT”  ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/db3fd099\"></iframe>","width":"100%","height":180,"duration":553,"description":"Every company runs on a hidden workforce.\nThe people who reset the passwords. Clear the MFA requests. Provision the access. Push the tickets through the systems so the rest of the company can work.\nSeb Poole wants to give that work to agents.\nNot a better way to track the request. A workforce that completes it.\nHe's seen the problem from the inside.\nHis last company, Frankie Health, was acquired by Unmind - a leading workplace mental health provider whose customers include Disney and Uber.\nAt every company he built, the same drag: ServiceNow and Jira tracked the work, but a human still had to do it.\nSo he and his co-founder Aleks Tomovski built Modern (YC P26). Seb scaled Frankie Health into Unmind; Aleks built developer platforms at Wix and Canva, including Wix's first low-code platform.\nModern is secure agents that understand your business, learn the right workflows, and resolve tickets end to end across the IT function - inside the tools your team already uses, from Slack and Teams to email, voice, WhatsApp, and Telegram.\nThe result they're seeing today: 80%+ automation across IT team requests.\nNot another ticketing system.\nThe workforce that resolves the ticket.\n🎙️ Seb Poole, Co-Founder & CEO, Modern on Fondo START pod‍Check out getmodern.ai\n00:30 — Building the future of ServiceNow\n00:50 — Why most systems track work but never execute it\n01:00 — Modern as system of record and the work itself\n01:35 — The operational pain that sparked the idea\n01:55 — Standing up a shadow workforce for service desks\n02:10 — Grounding agents in the context of an organization\n02:35 — How agents can 10x service teams\n02:50 — Scaling Frankie into Unmind across 150 countries\n03:15 — Why he started over instead of resting on an exit\n03:40 — Building a company in the post-LLM era\n05:00 — Getting into YC on the third application\n06:30 — Why the best IT teams are the real problem solvers","thumbnail_url":"https://img.transistorcdn.com/q-E1hh7K6IS4AfZiNy2p4MYVGcUOO8lQP92h8QbOEOA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80NzVj/MDEzNjkxNjU1N2Uy/NDFhMDQ3M2ZhNWI3/NWY0MS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}