{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Relational Approach: In Seniors' Care","title":"The Empathy Exchange: The Power of Partnership with Family Councils Ontario","html":"","width":"100%","height":180,"duration":2430,"description":"In this episode, I chat with Sam Peck and Liane Pelissier from Family Councils Ontario (FCO) \n\nYou’ll hear how they define the role of a family council within long term, care, as well as some misconceptions about the role of family councils, from both the home and family perspective. You’ll also hear how FCO is focused on helping homes rebuild the trust between families and staff, as we continue to recover from the last few years. You’ll also hear some interesting perspectives on conflict and ways to work through the frustration and misunderstandings to achieve more collaboration and partnership. \n\nWhether you work in a home or at the corporate level, or are a family or a family council member, this conversation will give you insights and clarity around the power of partnership with your family council.\n\nHere are the bio’s for this episode’s guests:\nSam Peck, Executive Director Family Councils Ontario\nSam (she/her) is passionate about helping people and groups achieve their goals. In her 15 years with Family Councils Ontario (formerly Family Councils’ Program) she has supported thousands of family members and long-term care home staff to improve their work to achieve the best possible outcomes and meaningful impacts. In her role as Executive Director, she focuses on building and maintaining relationships with funders, stakeholders, and interconnected organizations to carry out activities that support FCO's mission & develop strategies that enable the organization to create positive change within the long-term care sector.\nSam holds an Honours B.A. from York University. A dedicated lifelong learner, she also holds Advanced Client-Directed Case Management and Volunteer Management post-graduate certificates from Humber College, Project Management Certificate from the University of Toronto, a Masters Certificate in Adult Training and Development from the Schulich Executive Education Centre, and is currently working on a Voluntary Sector Management Certificate from...","thumbnail_url":"https://img.transistorcdn.com/Y7H43Nt-nwH5RSAPax7GGLMVAHYouaK2kJXwV41GGHo/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80YTI5/MWFiMDQyZTNhZDU3/Y2UyZDAzMWM5MmI1/ZjA3YS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}