{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Dirt to Door Podcast","title":"Overcoming Customer Complaints & Objections","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/ddbb61b4\"></iframe>","width":"100%","height":180,"duration":2270,"description":"Episode 9 — Overcoming Customer Complaints & Objections\n\nEvery builder will face a customer who pushes back. The question is whether you shut down or lean in. In this episode Pam sits down with Gary Jernigan, Jason Joiner, and Jordan Licciardi — someone known for asking the right questions and helping customers understand what they actually want. They break down the art of overcoming complaints and objections, how to stay curious instead of defensive, and how to use the BLAST method as your foundation when things get tense. Real scenarios, real stories, and a live role play that will change how you handle your next tough conversation.\n\nFrom Dirt to Door. Let's build.","thumbnail_url":"https://img.transistorcdn.com/8PUwhMnzvTNo7I_hRHjaFGsA1h36pfgTvaWuNBjvH6c/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wY2Y1/ODhiYTMwMTI4OGQy/NWYwYWUyNTI1NjJm/MmM0OC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}