{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Proof of Impact","title":"AI makes no sense without customer impact. Implementing it just for the sake of technology is a dead end (Jan Vacek, DHL)","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/de282586\"></iframe>","width":"100%","height":180,"duration":2009,"description":"Logistics is one of the industries where AI has enormous potential–but also high demands for security, integration, and real customer impact. “We don’t implement AI because it’s a trend. Every solution must improve the service for the customer,” says Jan Vacek from DHL in a new episode of the Adastra podcast. \nIn the episode, he explains how DHL approaches AI adoption at the enterprise level–from a strong emphasis on data security to building an internal AI community across hundreds of employees. A small central team plays a key role in evaluating new tools, while an open approach allows individual teams to actively use AI in their own projects.","thumbnail_url":"https://img.transistorcdn.com/v6fa3F410okavJlYXTnSCHeua6Z8uO4pDkid7GK2Nfs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iMWI4/MzAzYjhjYmQ4YjMy/Njc0OGViMzI4YzAz/ODZmNi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}