{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Franchise Leader Spotlight","title":"How Josh Lyon Is Scaling to 600 Units | ScentHound COO","html":"","width":"100%","height":180,"duration":1870,"description":"Josh Lyon has been building ScentHound as their COO from seven units to 157 - and he's not slowing down. In this conversation, he gets into what it actually takes to scale a franchise brand with operational discipline intact: the team transitions nobody talks about, the franchisee adoption gap that compounds every time you add complexity, and why simplicity isn't a nice-to-have - it's the differentiator that separates the brands that win from the ones that don't.In this episode:Building and rebuilding your team through three inflection pointsWhy franchisees need to be treated like owners, not employees — and what changes when you doHow ScentHound maps the five-stage journey of franchisees, team members, and customers to create simplicity at every levelGuest: Josh Lyon, Chief Operating Officer, ScentHound Host: Katherine LeBlanc, Fractional CMO | Apollo CMOAre you a franchise brand leader working on a growth challenge? Katherine works with franchise brands as a Fractional CMO. Learn more at apollocmo.comThe Franchise Leader Spotlight Podcast is part of the My Podcast Host Franchise Podcast Network — bringing franchise brand voices to the audiences that matter.Brought to you by Franchise Ramp —  full-picture growth marketing built specifically for franchise brands. Over 1,300 locations, 25 brands, and a proprietary platform called RampIQ. They get it because they've lived it. FranchiseRamp.com ","thumbnail_url":"https://img.transistorcdn.com/4_h0kGDGGaZTQsS5NK8suw7nf_131fbDb5ldSJSGMck/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS80YzJj/NjdkNmE1YmY0YmM0/MzdlZjZhZmEwNTVl/ZTk0MS5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}