{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Franchise Spotlight with Katherine LeBlanc","title":"How Josh Lyon Is Scaling to 600 Units | ScentHound COO","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/de97e1b4\"></iframe>","width":"100%","height":180,"duration":1870,"description":"Josh Lyon has been building ScentHound as their COO from seven units to 157 - and he's not slowing down. In this conversation, he gets into what it actually takes to scale a franchise brand with operational discipline intact: the team transitions nobody talks about, the franchisee adoption gap that compounds every time you add complexity, and why simplicity isn't a nice-to-have - it's the differentiator that separates the brands that win from the ones that don't.\nIn this episode:Building and rebuilding your team through three inflection pointsWhy franchisees need to be treated like owners, not employees — and what changes when you doHow ScentHound maps the five-stage journey of franchisees, team members, and customers to create simplicity at every levelGuest: Josh Lyon, Chief Operating Officer, ScentHound \nHost: Katherine LeBlanc, Fractional CMO | Apollo CMO\nAre you a franchise brand leader working on a growth challenge? Katherine works with franchise brands as a Fractional CMO. Learn more at apollocmo.com","thumbnail_url":"https://img.transistorcdn.com/rqCxo6LG_Iks0WXo6_ITwnSbJhT7oeTq-vZkhx8D2eQ/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9lYjQ3/ZGJkNDZkNTJlMWYx/ODkzMjdjZGE4OGI4/YmI1ZC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}