{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Hotel Tech Insider","title":"Bill LeGrand on Building the $1B Vai Resort's Tech Stack from Scratch","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/e05eaa69\"></iframe>","width":"100%","height":180,"duration":1810,"description":"How do you build a cutting-edge tech stack for a luxury resort from the ground up? In this episode, Bill LeGrand, Executive Director of Commercial Applications at Vai Resort, shares his insights on creating a guest-centric technology ecosystem that enhances the overall experience.Key Takeaways:Discover the importance of selecting the right vendors and technologies to create a seamless integration across various systems, including PMS, CRM, and booking engines.Learn about the unique challenges of operating a resort with a built-in music venue and how immediate financial transactions are crucial for ticketing and reservations.Explore the future of guest experience through innovative applications like AI, mobile ordering, and immersive wayfinding solutions.","thumbnail_url":"https://img.transistorcdn.com/cGsIox29siznwfuYY8grVUNXng4WDebupOLgn4loc-U/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS82NTkw/N2U3NzI5ZmIxMDY3/MjhiNWQxYTQyODg2/MDM0YS5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}