{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Drysen Learns Things","title":"Drysen Carsten | Building Customer Experiences ","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/e11657c6\"></iframe>","width":"100%","height":180,"duration":612,"description":"In this episode, Drysen discusses the critical role of customer experience in business, particularly in the wedding entertainment industry. He shares his personal journey from starting a DJ company to partnering with his wife, a photographer, to create a powerful combined service. The conversation emphasizes the importance of building strong relationships with clients, going above and beyond in service, and the impact of word-of-mouth marketing. Drysen highlights the need for businesses to create memorable experiences that turn clients into super fans who advocate for the brand.","thumbnail_url":"https://img.transistorcdn.com/1coWs67MVF8swCnDp2enG2VokpO_CidHEu0a0wlj_Uc/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iN2Yy/OTg3NjhlYjUxOGEz/NDhkMDA4YmYxMDQ3/MzRiNy5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}