{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"The Humility Advantage","title":"The $20,923-a-Day Problem (Real Life Case)","html":"","width":"100%","height":180,"duration":1705,"description":"On this episode of The Humility Advantage, we talk with \"Ray Coleman,\" a senior operations executive who oversees 25 long-term care communities. Ray opens up about a Workforce Capital Audit that flipped his thinking about turnover, leadership, and company culture on its head.*We’ve changed the names to keep things confidential, but everything else (the organization, the audit, and all the financial details) is completely real.*Ray walks us through his thought process before the audit, the surprises buried in the data, and the moment he saw more than $9.2 million in workforce costs spelled out right in front of him. That kind of number made him question the usual line that turnover is just “part of the business.”We get into the real cost of preventable turnover, why exit interviews rarely get to the heart of why people quit, how procrastinating on these problems can get expensive fast, and why leadership (not just tough labor markets) shapes staff retention.This isn’t a slick sales talk. Just a real, candid conversation with an executive about the moment data challenged his assumptions and pushed him to make measurable changes.Less ego. More impact.","thumbnail_url":"https://img.transistorcdn.com/vgecvXFaxXCAhLfvoaTEATwE6hbAF82CkTN72LqHjxw/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yZWMx/N2NkMmRlOWJhMWU5/NzZlZTdhN2QzNDQw/ZmVmNy5qcGVn.webp","thumbnail_width":300,"thumbnail_height":300}