{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Unofficial Sources","title":"Should the banking relationship manager die?","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/e2560439\"></iframe>","width":"100%","height":180,"duration":1584,"description":"A relationship manager has to make 20 calls, generate 8 leads and convert 5 of those to sell banking products. Daily. What was fundamentally set up to strengthen a relationship between a customer and their bank, the role has become a sales-heavy channel. And when RMs are  subject to high targets and rampant abuse, mis selling becomes the mainstay. So when a 70 year old is sold life insurance, and the relationship manager behind it is under pressure to meet their targets, we need to take a step back and assess the need for the role.    Story originally reported by Arundhathi Ramanathan. Access it for free on https://the-ken.com/podcastoffer/   Hosts: Anushka Chhikara & Olina Banerji.   With anecdotes from former relationship managers Satheesh and Vijay (names changed to retain anonymity).   Music and editing by Sameer Rahat of Baqsa Studios.  Are you a relationship manager who connected with this episode? Write to us on podcast@the-ken.com","thumbnail_url":"https://img.transistorcdn.com/ZQpDSzuxT5qaVJQAzkf3rAyHDwFmfGqnQtPERq9RwA4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzI3ODQ0LzE2NDMy/Njg3OTMtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}