{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Entrepreneur Perspectives","title":"EP 176 | The Future of Customer Engagement with Conversational AI | Gupshup and Mike Donohue","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/e31fd7bd\"></iframe>","width":"100%","height":180,"duration":2893,"description":"Featured Guest: Mike Donohue, SVP of Global Sales at Gupshup | The Future of Customer Engagement, Conversational AI“The world is moving towards conversational engagement, where AI and messaging apps are transforming the customer experience.” – Mike DonohueConversational AI and messaging platforms are revolutionizing the way businesses connect with customers. This change is driving the future of commerce, marketing, and support. From automating customer interactions to creating personalized, real-time engagement, this technology is creating a new era of customer experience—worldwide.In this episode, Mike Donohue, Senior Vice President at Gupshup, shares insights on this technological shift, the future of customer engagement and messaging in business, and his journey from startup hustler to a leader in the world of conversational engagement and AI.Topics discussed in 'The Future of Customer Engagement with Conversational AI | Gupshup and Mike Donohue'How Gupshup is shaping the future of customer engagement with AIThe rise of messaging platforms in emerging marketsWhatsApp as a “Super App” for commerce and customer serviceThe role of AI agents in replacing traditional call centersReal-world applications of conversational AI in insurance and real estateMike Donohue's career path from Square and PayPal to GupshupAdvice for young professionals: focus on action and passion over outcomesWhy customer experience is the new battleground for brandsEmbracing new tech: conversational AI, RCS messaging, and global engagementInsights on balancing technical and soft skills in a tech-driven worldThis show is made possible by:KazCM: A content production company that aims to create space where businesses can build assets and drive revenue through writing and talking. Learn more here: https://kazcm.com/QuietLoud Studios: A podcast network where reflection and voice come together. Learn more here: https://quietloudstudios.com/Episodes you might enjoy:EP 175 | Make the World Less Grey...","thumbnail_url":"https://img.transistorcdn.com/TJ-gGtH1LltObKgoNodcM6WYtx5HSCSdzGymSF3QkUI/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iM2Vk/YmI2NDliMDg1Y2Q2/MDlhYjhkMDc2OWEw/YWYxMi5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}