{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"This is HCD – Human-Centered Design, UX & Service Design Thinking Podcast","title":"Jeff Sussna 'Services as a chain of promises'","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/e3528da8\"></iframe>","width":"100%","height":180,"duration":2696,"description":"In this epsiode, Jeff Sussana, known for introducing the global DevOps community to the importance of empathy and author of Designing Delivery: Rethinking IT in the Digital Service Economy, talks about the importance of systems and design thinking and services as a \"chain of promises.Show LinksSussna AssociatesJeff's book, Designing DeliveryJeff on TwitterJeff on LinkedInJeff's writings on MediumSupport This is HCD by becoming a Premium Member","thumbnail_url":"https://img.transistorcdn.com/bbSCGWBz3zqqO7AXkOaFNw5evUGWqKe1HOhqXak5-nM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9iZTdi/ZjAyODc0MDkwNjM4/OTdhY2FjZTI1ODY1/M2ZiOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}