{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Grateful for Hospitality","title":"EP: 05 - The Conversation That Makes Your Team Six Times Less Likely to Leave – with Korero’s Jo Harley","html":"","width":"100%","height":180,"duration":2627,"description":"In Short\nYour engagement survey says everyone’s happy – so why do good people keep leaving? Jo Harley, founder of career conversations platform Korero, joins Mason to unpack why engagement scores don’t predict retention, what actually makes people stay, and the data showing staff who had a career conversation were six times less likely to leave. If you lead a team in hospitality, this is your playbook for keeping the people who matter.\nEpisode Summary\nFrom pulling pints on commission in a Greek bar to holding her own pub licence at 25, Jo Harley has lived every rung of hospitality – and since 2001 she’s been helping the industry keep its best people. In this episode, Jo and Mason get into why retention is still broken in 2026: engagement scores that don’t predict anything, managers who “don’t have time” to talk to their teams, and recognition schemes nobody uses. Jo shares the five things people actually want from work, why embedding beats engagement, and the client data showing career conversations made staff six times less likely to leave. Straight talk, hard numbers, and a proper dose of hospitality heart.\nAbout the Guest\nJo Harley is the founder of Korero, a tech platform that helps leaders at every level have great career conversations with their people. Her hospitality roots run deep – she held her own pub licence at 25, running the King of Wessex in Basingstoke, before moving into sales and marketing at Bacardi Martini during the Bacardi Breezer boom. Since 2001 she’s been helping organisations retain their talented people, and Korero runs the technology behind Best Places to Work in Hospitality.\nKey Topics Covered\nWhy your engagement score won’t save your retention rate – and what the Pineapple Report data really shows\nThe five things your team actually wants from work – and where money really sits on the list\nHow to make performance conversations non-personal, so new managers stop dodging them\nThe first-six-months check-in structure that matters even...","thumbnail_url":"https://img.transistorcdn.com/xH4nKPrp9s17BMyRekwCy-9yS_dodUWH1v2qRiycUGs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kN2E1/ZTQxYjE2YTdmYWNh/NjI4YWNhZDc4NWM1/MjU4My5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}