{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Hospitable","title":"Personalizing Your Travel Experience with ExpectMe with Co-Founders Roeland Verhamme and Jeroen Vaassen","html":"","width":"100%","height":180,"duration":2434,"description":"Ready to take your travel experience to the next level? In this episode of \"Hospitable,\" co-founders Roeland Verhamme and Jeroen Vaassen of ExpectMe reveal how their cutting-edge platform is revolutionizing hotel stays by allowing guests to select specific rooms based on personal preferences. Imagine choosing a room just like you would a seat on a plane – it’s a game-changer! We dive into the power of personalization in hospitality, the impact on guest satisfaction, and how hotels can unlock hidden revenue with this innovative approach. Whether you're a frequent traveler or a hotelier, this episode is packed with insights you won't want to miss!\nTune in, and don’t forget to like, subscribe, and share your thoughts in the comments!\nTimestamps\n[00:03:58] Room selection in hospitality.\n[00:08:45] Guest experience and technology integration.\n[00:11:00] Personalized guest experiences.\n[00:14:20] Personalized hotel room selection.\n[00:18:04] Unique travel experiences for guests.\n[00:19:01] Room selection and guest preferences.\n[00:23:36] Guest experience and hotel flexibility.\n[00:25:44] Human connection in hospitality.\n[00:30:01] Guest experience and room selection.\n[00:34:39] Customer lifetime value in hospitality.\n[00:37:11] Flexibility in hotel room selection.\n[00:39:57] Guest experience in podcasting.\n\nQuotes\n00:01:08 - \"You can create so much of a unique opportunity for the guest experience and the hotel that provide that guest experience.\"\n00:04:43 - \"That was a real anticlimax because I booked a room with a sea view... but that expectation was definitely not met.\"\n00:09:07 - \"I do think that also bringing somebody in that's not his whole career and whole life could also be super helpful by thinking about how do we build a better mousetrap.\"\n00:10:55 - \"I think that hotels, they can do such a great job by focusing more towards the experience that they can provide.\"\n00:14:11 - \"I love this idea that you can actually personalize that experience based on the city...","thumbnail_url":"https://img.transistorcdn.com/RHnZSH9wbnDZKEr5bt6E-gCy6KNSHhJ1AVpoWregVZA/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzQ0Nzc2LzE2OTM5/NDg1ODItYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}