{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"FULL COMP: Restaurant Tactics, Tools, & Strategies","title":"Office Hours: Profit Comes First, Not Guest Experience.","html":"","width":"100%","height":180,"duration":548,"description":"I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter, more successful businesses.\n\nIn this episode, I’m breaking down one of the most important—and often overlooked—truths in the restaurant industry: profit has to come before hospitality. Without a sustainable business model, there’s no way to deliver great guest experiences in the long run. I’ll walk you through how to rethink your menu as a business model, why focusing on high-margin items is non-negotiable, and how to optimize profit per guest. Plus, I’m sharing practical, no-BS steps you can take right now to boost your profitability and set your restaurant up for long-term success.\nTakeaways\n80% of restaurants barely break even.\nProfit comes first, not guest experience.\nHospitality is a luxury you can only afford when your fundamentals are rock solid.\nYour menu is a business model, not a list of dishes.\nProfit per guest is greater than revenue per shift.\nAudit your top 10 best-selling menu items.\nSet a profit per guest goal.\nStop waiting for our accountants.\nYou can't serve great hospitality if you can't afford to stay in business.\nThis will change your business and it will change your life.\nChapters\n00:00 Introduction to Profitability in Restaurants\n02:09 The Importance of Profit Over Hospitality\n04:06 Menu as a Business Model\n05:59 Maximizing Profit Per Guest\n07:53 Action Steps for Restaurant Owners\nIf you’ve got a marketing or profitability related question for me, email me directly at josh@joshkopel.com and include Office Hours in the subject line.\nIf you'd like to scale the profitability of your restaurant in only 5 days, sign up for our FREE 5 Day Restaurant Profitability Challenge by visiting...","thumbnail_url":"https://img.transistorcdn.com/6OAanP6N7rKCCEP4OYgZT_i74QmCwgk2rH1cSWqhfvs/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8zYzkz/MGQ5M2Y5MWZmM2E0/NGM3MzFmNzQ0OGZl/NDhhYi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}