{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Defining Hospitality","title":"Building a Connection - David Tracz - Episode # 045","html":"","width":"100%","height":180,"duration":3607,"description":"David Tracz is the Partner and Founder at 3877. He knows the importance of building a good relationship with your clients and making sure you are working with them on a project. He sits down with host Dan Ryan to share his thoughts on #hospitality and what it all means to him. \n\nTakeaways: \n \nYou want to make your clients feel welcomed and comfortable in the environment that you build for them.\nWhen working with clients, don’t treat it like it’s a job but treat it like you are working together with them. You want to build a relationship and connection with them.\nBuilding trust with your clients is important. You want to prove you can get the work done in a timely manner but also have respect for them.\nYou learn something new everyday. It’s ok to not have the right answer and try something new and see if that works, that is how you grow.\nWorking with residential clients allows you to better understand your clients than you would if you work in an office or with commercial clients. \nThere are many different types of hospitality and while they may differ, they all learn from each other and take inspiration from each other.\nTechnology allows for a greater development in hospitality allowing the experience to be more tailored to each guest's liking.\n\nQuote of the Show:\n \n12:06 “I think we really focus on just building that relationship, talking to them. It's not about the job. It's about us working together. I just hope that it's going to come eventually because we're good at what we do. And we like to execute on beautiful projects. And, I think that mentality is just a better way to look at things.”\n\nLinks:\n \nLinkedIn: https://www.linkedin.com/in/david-tracz-2ab33a/\nWebsite: https://www.3877.design/\n\nShout Outs:\n \n0:41 Aliya Khan\n0:42 Marriott\n2:19 Pepe Moncayo\n2:59 Boqueria Restaurant in DC\n3:03 Jaan\n8:29 Business of Architecture Podcast\n11:26 Knead\n14:22 Succotash in DC\n26:19 OPX\n33:05 Bashar Wali\n35:24 Independent Lodging Congress\n41:31 Setting the Table by Danny...","thumbnail_url":"https://img.transistorcdn.com/jOMZku2zhfiEl2keEgoTu9dN4zv3kAryH7e0rdfDrqM/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9zaG93/LzM5MzU3LzE2ODE4/MjI1NTUtYXJ0d29y/ay5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}