{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Fireside with Founders & Leaders","title":"Navigating Growth at Viator with Kristin Dorsett","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/e5b6e6ed\"></iframe>","width":"100%","height":180,"duration":2036,"description":"Summary:\nKristin Dorsett, Chief Product Officer at Viator, shares her journey from managing call center agents to leading product and engineering teams. She discusses Viator's growth post-COVID, the challenges and benefits of remote work, and the importance of building a diverse and dispersed team. Kristin emphasizes the need for a customer-centric approach in product development and the significance of cross-functional collaboration. She also highlights her hiring strategies focused on cultural fit and passion, and outlines Viator's future strategies to enhance customer experience through technology and innovation.\n\nChapters:\n00:00 Introduction and Background of Kristin Dorsett\n05:37 Viator's Growth and Market Position\n08:29 Building a Dispersed Global Team\n11:38 Embracing Remote Work and Its Challenges\n14:29 Merging Product and Engineering Functions\n17:35 Customer-Centric Product Development\n20:37 Cross-Functional Collaboration and Team Dynamics\n23:37 Hiring the Right People and Cultural Fit\n26:29 Future Strategies for Viator\n\nwww.linkedin.com/in/kristindorsett/\nwww.viator.com/","thumbnail_url":"https://img.transistorcdn.com/yK8sRdXK-WErq4a9P1rXjy9DaWIeny0koUOUAbacNgY/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS85NTUz/NDRiNzY0N2E0MzY3/ZmYwNTYxMDA3NDk2/ZjQ4NC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}