{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"HR Voices","title":"Building a People-First Airline: Breeze Airways’ CPO on AI, Frontline Comms, and Hypergrowth","html":"","width":"100%","height":180,"duration":1398,"description":"SummaryHow do you keep a fast-growing, always-in-motion workforce informed, aligned, and delivering standout service—while adding a new aircraft every month? Jeff Weber, Chief People Officer at Breeze Airways, shares how the airline is scaling a people-first culture across a distributed, frontline operation. Founded during COVID by David Neumann, Breeze targets underserved airports with a “seriously nice” guest experience—and it shows with NPS in the 70s. Jeff, who came from software, breaks down what it takes to staff a point-to-point model across many locations, onboard 1,000+ new hires a year, and give teams the tools they need in the flow of work. He details weekly CEO-led calls by role to drive connection and clarity, an AI-enabled HR assistant (Harper by WISC) that handles tier-one/two questions in Teams and email, and short-form training that becomes instant job aids on phones and iPads. You’ll also hear how Breeze builds scalable listening loops—active Q&A, pulse surveys, and focus groups—while decentralizing culture through local ambassador committees and community work, including Make-A-Wish flights. Jeff closes with a clear charge to HR: act as internal consultants who partner on business outcomes in a complex, margin-tight industry.Timestamps[00:22] – Breeze context: founding during COVID, growth, A220 fleet, and adding an aircraft monthly[03:14] – Why Jeff joined from tech; building a software-like culture to elevate guest experience (NPS in the 70s)[05:04] – Hypergrowth people challenges: point-to-point staffing, onboarding at scale, and training new leaders[07:26] – Keeping a distributed frontline connected: weekly function calls with the CEO, values, and safety[08:52] – Practical AI in HR: Harper (WISC) for instant answers, policy links, and faster path to productivity[12:47] – Short-form, in-the-flow training: turning courses into mobile job aids for real-time use[15:40] – Scalable listening: active Q&A, pulse surveys, focus groups, and a safe...","thumbnail_url":"https://img.transistorcdn.com/ICj-SdAh1nzlUbpg9TUNmSjJhLHXAqS1LpGATLia9gE/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8wNmVk/YTIzMTQ5Y2RkMjQx/ZWUwNTFhMTE1Y2Nl/NGI5Yi5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}