{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Profit. Grow. Exit.","title":"SE01 E08 Stop Forcing Your Business to Fit Software I Trevor Bollers","html":"","width":"100%","height":180,"duration":1794,"description":"Most businesses spend months trying to adapt to software that was never built for them, wrestling with clunky systems, patching gaps with spreadsheets, and wondering why teams avoid the tools they paid for.\nIn this episode, Abi Walsh sits down with Trevor Bollers, President of Letter B Global Technologies, a custom software development company built on a different idea: design software around the culture of your business, not the other way around. Trevor brings experience from the NFL, logistics, and two decades in tech, applying the discipline he learned on the field to every client engagement.\nTrevor explains what he calls cultural design, starting with how a business actually operates before writing a single line of code. He shares why spreadsheets are often the clearest signal of software failure, how Letter B connects onshore strategy with offshore delivery, and what MSPs often miss when approaching AI.\nKey Takeaways:\nYour spreadsheets reveal the truth about where your software is failing and where work is actually happening\nCultural design means building software around how your team thinks and works, not forcing them to adapt\nMost AI tools are used like search engines, but real value comes when AI connects directly to your business data\nIntegrated AI understands your customers, pipeline, and patterns, helping surface what needs attention next\nMSPs should use software partnerships to strengthen client relationships, not replace them, and scale gradually\nSecurity and AI contracts differ, and business owners need clarity on where their data actually goes\nAI may reduce execution-heavy offshore work, but strategic, consultative thinking remains essential\nBuilding through the 2008 downturn taught the importance of discipline that carries through cycles\nConnect with Trevor Bollers on LinkedIn: [https://www.linkedin.com/in/trevb/](https://www.linkedin.com/in/trevb/)\nVisit Letter B Global Technologies: [https://www.letterbglobal.com](https://www.letterbglobal.com)...","thumbnail_url":"https://img.transistorcdn.com/V8Jpt44Goi-hNQy1KvyNx7fbiwIT18eyHi7H5A_V0HU/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS9kNWUw/MTQ4Yjc2ZDg1ZjA3/M2VlZmJkNzI1YzFm/NWZiOC5wbmc.webp","thumbnail_width":300,"thumbnail_height":300}