{"type":"rich","version":"1.0","provider_name":"Transistor","provider_url":"https://transistor.fm","author_name":"Downshift With Tonnika","title":"How to Build a Repair Shop From the Ground Up | Jennifer Hulbert - Ep 11","html":"<iframe width=\"100%\" height=\"180\" frameborder=\"no\" scrolling=\"no\" seamless src=\"https://share.transistor.fm/e/e7c2c214\"></iframe>","width":"100%","height":180,"duration":3184,"description":"In this episode, Tonnika welcomes Jennifer Hulbert from the Institute of Automotive Business Excellence and Service Plus Automotive. Jennifer shares her own journey taking over her family shop, highlighting the challenges of building the right team and embracing real leadership. They bust the myth that coaching is a cookie-cutter scam, stressing that true culture and accountability transform both the owner and the team.\nTimestamps:\n01:00 – Meet Jennifer: From HR to Shop Owner to Coach\n05:00 – Building a Shop From the Ground Up (And Surviving Dad’s Retirement)\n10:35 – Numbers Don’t Lie: Why Financials Matter More Than “Hustle”\n14:38 – Team Culture That Actually Works (And How To Build Yours)\n16:30 – Monday Meetings, Leadership Classes, and Real-Life Accountability\n21:00 – Surviving Economic Downturns & Military Community Challenges\n25:25 – The Real Talk on Hiring, Firing, and Growing a Rock-Solid Team\n28:30 – The Truth About Working ON vs IN Your Business\n31:45 – Letting Go: How to Hand Off Roles and Still Win\n33:35 – Investing in Staff: Training, Trust, and Those “AHA” Moments\n36:35 – Employee vs. Team Member: Spotting the Difference\n39:00 – Profit’s Not a Dirty Word—And Why Your Shop Needs It\n41:10 – Feeling Stuck as a Shop Owner? Step-By-Step on Moving Forward\n43:50 – Why You Should Stop Chasing “Bottom Feeders” and Stand Your Ground\n47:00 – Why Jennifer’s Hopeful for the Future of Auto Repair\n49:30 – Growth Hurts (But It’s Worth It): Unfiltered Conversation for Shop Owners\n52:24 – How to Get Connected With The Institute and Take Your Next Step","thumbnail_url":"https://img.transistorcdn.com/RqLvAXD6t3OmHHS9ZFHGPTGVrggjn4BeYj1DvroAUC4/rs:fill:0:0:1/w:400/h:400/q:60/mb:500000/aHR0cHM6Ly9pbWct/dXBsb2FkLXByb2R1/Y3Rpb24udHJhbnNp/c3Rvci5mbS8yNzBj/NmUwMzMxNDk0NTIz/OTlhM2UyNjY5ZDM5/ZmM0NC5qcGc.webp","thumbnail_width":300,"thumbnail_height":300}